Frequently Asked Questions!

On the home page of our website you will see a button under each prize which says “Enter competition”. Click that and you will be taken to the competition page.

Stage 1 is to select the number of entries you require.

Stage 2 is to complete checkout and pay the entry fee.

You will need to tick the box to confirm that you are over 18 and accept our terms and conditions. You can read them by clicking here Terms & Conditions.

When you have paid your entry fee, your name will be entered in the draw.

The best way is to watch our live draws but don’t worry if you can’t, we will notify the winner via email or telephone within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 30 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

Everyone who has entered into the competition will go into a draw. The winner will then be chosen at random LIVE on our facebook page! We use google number generator to draw the winning ticket number.

All draws are streamed and recorded LIVE, not only does this provide solid evidence of the draw being completely unbiased and random, being live, it is extremely exciting to be involved in!

The opening and closing date of the competitions are stated on each competition page. If we have to change either of these dates for any reason, we will update the website accordingly. Our draws are always guaranteed regardless of ticket sales. We will only change the opening and close dates if we have to or for reasons outside of our control.

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry your chances of winning will be no worse than 1 in 3,000.

You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300

We say “no worse than” because we can never predict if a competition will sell all available entries. In the example given, let’s say 500 tickets are unsold. Your chances of winning with a single entry will now improve to 1 in 2,500.

The competition is open to residents of the UK including Northern Ireland only, who are 18 years or older.

We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England and Wales.

The prizes are as described on the competition page. You can find out more details by reading section 6 of our Terms & Conditions.

We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason out of our control.

Winners can request a cash alternative if they do not want the prize they have won. Any cash alternatives given are at our discretion, not available for every prize and will be a percentage of retail cost of the prize won.

If you are the winner, the prize will be yours. You will own it, you can do what ever you wish with it, including selling it!

Although this is not compulsory, we do like to show our winners off! We absolutely love to share your excitement on our website and social media pages. There is no bigger smile than a winners smile!

If for some reason you do not wish to participate in any promotional exercises please let us know!

Even if you do not want to participate in any promotional exercises, we may have may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.

If you haven’t received an email from us confirming your entry, please first check your spam folder or have a look in the “my account area” when you log in to see any previous orders (you can also check to see if you have the correct email on your account here). If it is not in there or you are still stuck, please email us at admin@fireprizes.co.uk

If you have any questions that have not been answered here, please email us at admin@fireprizes.co.uk and we will happily answer them for you.

We are a UK registered Limited Company (Company number 12693046)

Our website is 100% secure (see the padlock next to https on address bar)

We utilise secure, encrypted connections across our website and are fully PCI and ISO compliant.

Our secure payment gateway partner will safeguard your details and transactions on our website.